Oxford WebHosting Privacy Statement and Cookies
For the purposes of the General Data Protection Regulation 2018 (GDPR), the data controller is Oxford eBooks Limited, 112 Poplar Grove, Kennington, Oxford, OX1 5QP.
To read more about the GDPR, please visit the government website HERE.
Information we may collect from you
- We may collect and process the following data about you:
- information that you provide by filling in forms on our website www.oxford-webhosting.com or www.oxford-ebooks.com (our “site/website”). This includes information provided at the time of registering an account, purchasing services from us or requesting further services. We may also ask you for information when you report a problem with our site or the services you have purchased.
- if you contact us letter or email, we may keep a record of that correspondence.
- we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- details of transactions you carry out through our site and of the fulfilment and administration of your orders.
- details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access and use.
Privacy and Cookies
Your privacy is important and we have built this website with the intention of protecting your privacy and complying with the law (including GDPR).
- This site does not collect any personal information unless it’s made totally clear that we are doing so (the contact page or store, for example).
- We NEVER collect or store credit / debit card information.
- We may keep a copy of anything you send to us by the forms on this website for our records and in order to fulfil your requests. That includes your name, email address, your message and for security, the IP address from which you sent your message.
- We do not share any personal information with anyone unless we are required to do so by law or in order to carry out the work that we do for you.
- We use Google Analytics on this website to collect statistical information about how it is used. This helps us to maintain and improve our website. You can find out more about how Google processes information about your visit to our site HERE.
What is a cookie?
A cookie is used to remember whether you are logged into your customer account, but does not store sensitive information such as your password.
You can change the settings on your browser to not accept cookies, but that means that certain features of the website won’t work. You may disable the Google Analytics cookie without any adverse affect on the operation of the website if you wish to do so.
Where we store your personal data
- Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
- The transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
Uses made of the information
We use information held about you in the following ways:
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
- to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- to carry out our obligations arising from any contracts entered into between you and us.
- to issue invoices for services and record payments made by you.
- to allow you to participate in interactive features of our service, when you choose to do so.
- to notify you about changes to our service.
Disclosure of your information
- We may disclose your personal information to any authorised member of our company for the purpose of carrying out our business.
- We may disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
Access to information
You have the right to access information held about you. You may do this by contacting us in writing, by email, through our contact form or support ticketing system. We will endevour to supply you with this information within 30 days of receiving your written request at no cost. We reserve the right to charge a reasonable fee in the case of repetitive, unfounded or excessive requests. If we consider it appropriate to charge a fee we will write to you to inform you of our reasons, the amount of the fee, and how to pay it.
You may check that your details are correct by logging into your customer account.
How to amend your details
You can correct or change your contact details by logging into your customer account at www.oxford-webhosting.com. This is were we manage your billing and customer account from. Click on the top-right of the page and enter your email as well as your password. If you can't remember your password then use the password recovery link there.
You will be able to see and edit your contact details, a list of all the web services that you have purchased as well as your invoices and other official emails that we have sent to you.
To remove your details from our records
In order to maintain your customer account, provide services to you and accurate billing, it is necessary for us to store your details electronically in our customer managemet system.
If for any reason, you wish your details to be completely removed from our records, please write to us stating your full name and main contact email address. We will then endeavour to delete your records from our system within 30 days of receiving your request. We will write back to you to let you know that we have done so.
Please note, that once this has been done, your customer account will be deleted and we will no longer be able to supply you with our services. If we supply web services to you, you should FIRST ensure that you have taken a backup of all your website files, databases, configurations, email records if you wish to continue with another provider or if this information is important to you. If you cannot do this yourself, we can supply backups of your web files and databases for a fee. Otherwise, this informaton will be PERMENANTLY deleted.
Data Breach Protocol
If we become aware of any situation where we believe that your data has been compromised, we will immediately write to let you know.
We may ask you to change your customer account, hosting, email or other passwords. We may if necessary reset passwords in order to prevent further fraudulent access and instruct you how to reset your password.
In extreme cases, we may temporarily suspend our web services until we are confident that any breach has been rectified. This may involve our own website, and if necessary any websites that we host for you.
Although it may be difficult to detect a breach, we are able to monitor times and dates of access to our own systems and your customer account as well as the IP address of the computer used to access them. We can use this with your help to identify whether access was authorised.
Your vigilance in monitoring your own customer account as well as the content and activity on your own website is a key part in ensuring your safety.
You are also advised to take steps to protect your own website. The governement GDPR link at the top of this page provides helpful advice and important informaton about your own responsibilities as a website owner.