Update your email port settings before 1st October 2019

From October 1st 2019 we are upgrading the security and reliability of our email services.

In order for you to be able to send and receive email properly after this date, you MUST change the OUTGOING PORT to 587 in your email settings. You may currently be using 25 or 465; this will no longer work after October 1st.

To change your port settings, just go to the settings page for your email account(s) on all devices and computers that you use to access email (WEBMAIL IS NOT AFFECTED), then update the OUTGOING port.


Outlook Settings iPhone Settngs Android Settings



Some examples of settings screens above. Read on for more details.


Read this first, as it contains the overall procedure - your email software may differ, and you may need to refer to the instructions for your operating system. We've included a couple of popular systems on this page.

Click on FILE at the top of the application

Click on Account Settings

You'll then see a list of all the mailboxes you have set up

For each of these, click CHANGE to get to the email settings.

Then, click on MORE SETTINGS and then the ADVANCED tab.

Change the OUTGOING server setting to 587, and while you're there set the encryption to TLS. This will make your email connection more secure.

Click OK, then test your connection

You might get a pop-up about security connection. This is normal, nothing is wrong. Just click YES to "Do you want to continue using this server?" If this message keeps appearing, then see THIS NOTE

If all's well, then you'll get this box, and a test message will appear in your inbox.


Android Phones / Tablets

For information on how to find the port settings on your Android phone, see the NOTE HERE.

Outlook 365

Here is where you will find the settnings for Microsoft Outlook 365

Was this answer helpful?

 Print this Article

Also Read

How to backup your emails (OUTLOOK)

A good way to keep the storage in your mailbox under control is to make a backup or archive...

How do I configure my email?

General email settings Mail settings vary between devices and applications, but here are the...

My email isn't workling! What can I do?

  There are a number of factors that might be causing your email to not work. If you URGENTLY...

Email setup - Mac

Setting up my email with Mail for Mac OS X 10.4 On the menu bar click Mail, then Preferences,...

How to set up email on iPhone SE

Here's a really good article showing step-by step instructions on how to set up email on an...