How do I configure my email?

General email settings

Mail settings vary between devices and applications, but here are the basic settings that should help you get set up if you're familiar with your mail application.

Mailbox type: We recommend that you use IMAP rather than POP
Server: mail.{your domain name} eg mail.mydomain.com or mailXXX.extendcp.co.uk This MUST be the same for INCOMING and OUTGOING mail settings. If you are getting a "security pop-up" when accessing email see this help page: https://www.oxford-webhosting.com/knowledgebase.php?action=displayarticle&id=15
Username: Your full email address eg. John@mydomain.com
Password: You can find the password for your mailbox in your eXtend control panel or ask the person that set the mailbox up for you.
Outgoing server requires authentication? Yes. If there's a checkbox that says use same settings as incoming server then check it, otherwise enter the username and password above.
Require login using secure password authentication (IPA)? No.
Incoming server port (IMAP): 143
Outgoing server (SMTP): 587.

You should set the "Secure Sockets Layer (SSL): Off" for the Incoming mail server and STARTTLS for the Outgoing one.

 

 

Was this answer helpful?

 Print this Article

Also Read

I get the message "security certificate can't be verified" accessing my email

When you connect to your email through mail software on your computer or device, you are...

How to backup your emails (OUTLOOK)

A good way to keep the storage in your mailbox under control is to make a backup or archive...

Email Undeliverable: "maximum allowed line length is 998 octets"

Once in a while, you might get an email bounce back with an error which reads something like 550...

How do I add an email account?

If you have a domain associated with your hosting account which is registered with us then you...

Error accessing email - especially Apple Devices

If you're getting an error on your Apple Device when trying to access email, this may be of some...